Support
Joontos is a small operation. If something is wrong, write to a person and a person will write back.
Get in touch
Tell us what happened and what you were on screen at the time. Most replies go out within a day or two.
If you don't feel safe
If you are in danger right now, call 911. Joontos cannot help you fast enough in an emergency.
Inside the app you can report or block anyone, from their profile. Blocking is immediate, it ends any carpool between you, and the other person is not told.
Then write to the email above so a human sees it.
Questions that come up
Does Joontos handle the money?
No. The app works out what each person's share of the gas comes to and tracks whether it has been settled. The payment itself happens between the two of you, outside the app. Joontos never holds, moves, or takes a cut of anyone's money.
Does the app track where I am?
Only while a ride is actually happening, and only while the app is open on your screen. It never tracks you in the background. When the ride is marked complete, the location data is deleted outright.
Who can see where I get picked up?
Only someone you have already agreed to ride with. Before that, another person sees roughly how far you are from their route and nothing more precise. Joontos does not use home addresses.
Are drivers checked or verified?
No, and the app says so plainly rather than implying a check that doesn't happen. Joontos does not verify licences, insurance, or background. You are choosing a neighbor, so message them first and use your own judgement.
How do I delete my account?
In the app: Me → Delete my account. If you've already uninstalled it, use the account deletion page.
Is the app in Spanish?
Yes, completely. Change it under Me → Language.